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Case Manager


Posted: 04/25/2024 Job Number: 22093751

Job Description

Position Title: Case Manager

Company Overview
Are you tired of Zoom meetings and ready to return to the world? Do you enjoy traveling and working on exciting projects in multiple industries? Do you want to be surrounded by and learn from industry experts with 25+ years of experience? If any of these questions resonate, then a career in consulting might be what you're looking for, and you're ready to ditch the 9-5, dive into something more challenging, and accelerate your business acumen. If so, read on.

Company is an operations management consulting firm that helps industrial clients solve complex cost, quality, delivery, throughput, and people problems in factory environments. Our team members work on-site with our clients, and unlike big box firms that like to coach from the sidelines, we "get on the field”with our clients to help them increase their competitive edge. We seek like-minded individuals to work with our clients across North America. We are committed to diversity and inclusion and offer a competitive wage and benefits package. Base salary ranges from $100, 000 USD to $135, 000 USD with bonus potential up to 50% of base salary. The base salary will be commensurate with relevant experience and expertise.

Minimum Experience Required:
•10 –20 years of diverse work experience as a manager within one or more of the following disciplines: Manufacturing Engineering, Process Engineering, Factory Operations, Industrial Engineering, Supply Chain, or Quality Engineering
•Experience working within the consulting industry for major consulting firm in manufacturing operations. 
•Experience selling services to C-suite and/or executive level.  
•Experience managing projects, including project controls, budget, and resource planning
•Strong passion for coaching and mentoring others
•Strong leadership and management skills leading high-performance senior teams
•Passion for coaching and mentoring others

Desired Experience but not Required:
•Experience developing manufacturing strategy, utilizing lean manufacturing, Six Sigma, and/or continuous improvement methodologies
•Proven experience in coaching problem-solving skills (quantitative, conceptual, analytical)
•Proven ability to deliver results through influential leadership vs. Positional power

•Possess the ability to lead senior project teams in a fast-paced and demanding environment
•Fosters teamwork and engagement with company and Client team members
•Proven active listening skills, seeking first to understand and then to be understood
•Passion for coaching others to use their knowledge and skills to overcome challenges
•Polished and seasoned presenter and facilitator, recognized by others as a strong communicator and collaborator

Essential Job Responsibilities
Case Management
•Client-facing project oversight and leadership
•Maintain resource utilization against project budget and expected deliverables (scope)
•Compile and deliver clean, concise reports using standard Microsoft Office tools
•Collaborate with clients to determine appropriate KPIs to measure improvement activity
•Develop objective cost-benefit analysis to document and demonstrate clear ROI
•Monitor project performance, identify risks, and recommend countermeasures as necessary
•Monitor and positively influence Sr. Advisors to ensure alignment with company's delivery standards
•Actively seek additional opportunities to support clients outside of the existing scope of work
•Maintain day-to-day client communications, and on-site activity, to ensure client satisfaction
•Actively engage as a Sr. Advisor in case delivery when project scope or staffing requires Business Development
•Positively promote company's value proposition and services
•Actively identify opportunities for new or expansion of existing business
•Support company Case Managers and Principals in building out project approach, staffing, and translating customer pain points into new business opportunities
•Determine project loading (how much) and staffing models (who) to support this approach

Internal Firm Building
•Continuously work to develop, document, and improve company business processes and our approach and output for client casework
•Participate in annual business planning and internal project execution
•Participate in vetting of candidates seeking to join company's Core Team or Advisory Network

•Bachelor's degree is required, or equivalent years of work experience;MBA is preferred

Employment Type
•Full-Time, Salary + Bonus (based on a pay-for-performance structure)
•Position requires 90% travel: 4 - 5 days per week, minimum 18 days per month
•Physical demands require computer work, standing, sitting in an office and manufacturing plant environment, walking manufacturing plant floor multiple times daily require
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