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Business Analyst

Georgetown, KY 40324

Posted: 04/10/2024 Job Number: 21108681

Job Description

*NOTE: To be considered for this role, you MUST HAVE AS400, AND at least 1 of the following: Oracle, or Blue Yonder. In addition, you must have an Accounting and/OR Finance background
IT Business Analyst
  • Demonstrates working knowledge of Oracle E1 integration relationships and master data structure required
  • Demonstrates working knowledge of JDA/RP processes, relationships and data structure
  • Triages and resolves an incident or problem and respond in timely manner
  • Reviews and prioritize incidents and problems based on business requirements
  • Finds solutions based on previous cases and/or knowledge base
  • Takes ownership of user incidents/problems, triage, diagnose and fix or work to determine next level of support required.  
  • Communicates with end user with progress, resolution in a timely manner
  • Documents issues, processes, resolutions and correspondence in the Incident management system
  • Analyzes user needs to determine accurate cross functional requirements 
  • Guides users on troubleshooting their own issues where applicable
  • Clarifies customer expectations and define deliverables 
  • Studies and Configures new functionality of existing application offerings
  • Participates in setup and rollout of new applications offerings
  • Provides cross functional knowledge to support system design
  • Creates Functional Specifications 
  • Creates, validates, and maintains end user reports 
  • Demonstrates good customer communication skills in relation to service desk services and projects 
  • Creates end user documentation to be used as reference or training material 
  • Develops test scripts for production change control management 
  • Facilitates end user training 
  • Assists in kaizen activities 
 
Required Skills:
  •  Verbal and written communication Skills
  • Time Management
  • Problem Solving and critical thinking skills
  • Good Listener
  • Self Managing
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