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Failure Analysis Engineer

San Jose, CA 95131

Posted: 04/17/2024 Job Number: 22013596

Job Description


Job Description
  • Bachelor's degree in Electrical/Electronic Engineering or a related field is required, along with 3-5 years of experience in the field.
  • Demonstrated ability to debug complex HW issues using logic analyzers, oscilloscopes, and other test equipment
  • Have experience with electrical and electronic design tools such as CAD, schematic capture tools, and PCB layout software.
  • Additionally, knowledge of various testing methodologies, including functional testing, boundary scan testing, and in-circuit testing is necessary.
  • Working knowledge of key server technologies including Client and AMD multi-core microprocessors, DDR 3/4 and NAND memory, and PCA design.
  • (Knowledge of PCI-e protocols, SAS, SCSI, SATA, FibreChannel, Ethernet, WiFi and Bluetooth, NVME, SSD technologies).
  • Must be a self-motivated team player with the ability to work in a customer-oriented, fast-paced, demanding, and often challenging environment with minimal supervision.
  • Knowledgeable in full hardware/software development life cycle.
  • Experience in hardware/firmware/software development and test methodologies.
  • Experience working with internal and external partners.
  • Excellent analytical and problem-solving skills.
  • Willingness to travel abroad to support the development of international employees for extended periods.
  • Fluency in programming languages such as C#, JavaScript, Python, SQL etc.
  • Familiar with Computer OS such as Windows, CentOS, Ubuntu, Linux or Tiny Linux etc.
  • Experience in troubleshooting analog and digital circuits.
  • Familiar with the RMA process.
  • Working knowledge of Linux commands and structures, preferably with at least exposure to IPMITools.
  • Ability to create, develop, and debug algorithms and test tools to aid in the isolation of failures, along with strong documentation skills needed to share with others on the team.
  • Member of senior engineering team responsible for Product Problem resolution of Industry Standard Servers
  • Interfaces with customer and R&D, Product Engineering & Quality Engineering organizations to identify elevated factory & field failure symptoms requiring in depth circuit failure analysis which ultimately leads to the identification of root cause, corrective action recommendations of ESSN Server Products portfolio.
  • Perform engineering investigations of significant customer field and line escalations related to hardware issues.
  • Improve customer satisfaction and product quality through the timely resolution of hardware-related issues.
  • Interface directly with design and manufacturing teams to determine the cause of hardware issues at the component level.
  • Collaborate with numerous internal engineering disciplines (HW, SW, Mechanical, Materials, Reliability...) to resolve hardware issues.
  • Facilitate the execution of special capture programs (ARDAP/Early Field Capture & Selective Field Capture).
  • Provide feedback to internal and external process and design teams based on analytical findings.
  • Support the internal communications of techniques and processes that can be deployed into WW RMA & Service Centers to improve on product knowledge and drive efficiencies into Site PCA debug.
  • Drive "best practices”across WW Operational, RMA & Service Sites.
  • Performs a variety of marginal duties not listed, to be determined and assigned as needed.
  • Troubleshoots debugs and determines root cause at PCBA and system levels for customer devices.
  • Analyze circuits and layout to identify marginal failure root causes.
  • Familiar with the use of a variety of testing and measuring devices such as Functional generators, DMM, oscilloscopes, and Adjustable power supplies.
  • Fluency with data collection and analysis.
  • Develops, maintains, and improves all troubleshooting solutions within the area or responsibility.
  • Demonstrated problem-solving and organizational skills.
  • Works with various engineering groups to make sure the RMA products asap returned to customer as requested.
  • Knowledge of PCA, System, RMA & Service manufacturing environments.
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