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Field Service Engineer I

Vista, CA 92081

Posted: 11/15/2023 Job Number: 20833313

Job Description

Position/Title: Field Service Engineer I

Type: Contract to Direct

Location: Vista, CA

U.S. Citizenship Required? YES, Must have a US Passport or able to get one quickly

Work Hours: Standard, Field Travel, overtime and work hours other than Monday-Friday may be required.
Overtime Hours: Possible
Program assignment supports: Amazon Data Centers
Must- Have Requirements:
  • Ability to read and follow assembly documents  
  • Troubleshoot electrical systems using a wiring diagram/schematic
  • Basic Windows application software navigation  
  • Understanding of Software loading
  • Must be able to obtain a US Passport in order to support OCONUS travel.
  • Must be able to work outdoors and in all types of weather conditions.
Degree Requirements:
  • High School Diploma     
Degree Preference:
  • Bachelors
Job Overview:
Overview of work environment/workspace:
  • Work can be based out of our Vista location assisting in day-to-day system assembly to gain product knowledge. When in the field, work can take place at border crossings, ports of entry in the US or international.
  • Provide support installing products at customer sites throughout the US and internationally.
  • Installation and overall system troubleshooting as well as provide support during customer acceptance testing.
  • Understanding that this position requires customer interaction and professionalism is very important.
  • Travel is required for this position and field service engineers are required to be on site until the job is complete.
  • Workdays vary. If there are no field assignments, we work in the plant and gain product knowledge. Then the next week we could be asked to go to the field. Flexibility is key.
Job Requirements:
  • Installs and commissions Reveal, Reduced Size Explosive Detection Systems (RSEDS), Vehicle and Cargo Inspection Systems (VACIS) and Exploranium, Radiation Portal Monitor (RPM) systems.
  • Repairs, and modifies equipment in the field;provides customer training as directed.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or factory locations.
  • May be called upon to work on equipment that has little or no documentation or training.
  • Meets weekly project installation goals within required deadlines.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
  • Ensures that tools and test equipment are properly maintained and calibrated.
  • Assesses product/equipment performance based on experience and support data;recommends modifications or improvements to equipment, documentation, and operating processes.
  • Seeks to provide technical support to customers and other service professionals as required.
  • Maintains clear and concise business communication proficiency, both oral and written
  • Travel, overtime and work hours other than Monday-Friday may be required.
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
  • Installs, upgrades and removes products ensuring coordinative engineering field change.
  • Maintains effective customer communications and relations.
  • Ability to multi-task, work accurately and with attention to detail in a Field Service environment.
  • Ability to interpret wiring diagrams, schematics, system manuals and technical directives for troubleshooting purposes.
  • Must be able to obtain a US Passport in order to support OCONUS travel.
  • Willing to work on challenging international projects for short durations.
  • Work well with peers from various backgrounds to build effective work relationships.
  • Must be able to work outdoors and in all types of weather conditions.
Preferred Qualifications:
  • Computer literacy;competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
  • Working knowledge of x-ray and/or CT technologies
  • Network installation and configuration is a plus
  • PLC experience is a plus
  • Previous field electrical assembly experience
  • Certified forklift and aerial lift operator
  • Experience with rigging and material handling
  • Basic understating of OSHA standards and practices
  • Software integration with electric/mechanical equipment
  • Previous hands on project management is a plus
  • Bilingual language skills (Spanish) a plus
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