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Field Service Engineer

Ridgewood, NJ 07423

Posted: 11/30/2023 Job Number: 20714914

Job Description

Currently looking for a Field Service Engineer to performs preventative maintenance and field modification instruction in diagnostic ultrasound equipment.

  • Assist in service repair, PM, and field installation of diagnostic ultrasound equipment.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment 
  • Utilize analytical skills and technical savvy to resolve customer issues from data collection, establishing facts and drawing valid conclusions.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Two or more years of experience with computer numerical controlled machining, preferred.
  • Experience with Web applications as well as Microsoft suite of products.
  • Experience with servicing diagnostic ultrasound equipment for Esaote, Client, Philips and/or Siemens is ideal.
  • Must have and maintain a valid Driver's License. Willing to travel in the NJ/NY area as needed.
  • High school diploma or GED and 2 or more years of experience servicing electronic equipment.
  • Certificate or Associate's degree in biomedical engineering, mechanical engineering, or related field.
Desired Characteristics:
  • Experience diagnosing and repairing diagnostic ultrasound equipment.
  • Experience troubleshooting and responding to customer concerns.

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