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Field Service Technician - Boston MA

Boston, MA

Posted: 06/25/2024 Job Number: 22472620

Job Description

Field Service Technician Screening Questions:
  1. Is the candidate's resume accurate and up to date?
  2. Why is the candidate leaving their current or most recent position? If they are looking for a new opportunity or to learn more, please elaborate.
  3. Is the candidate comfortable with the entire travel area? 70 mile radius within Boston, MA, Phoenix, AZ or Orange County, CA
  4. Can the candidate work mornings, evenings, and nights?
  5. Describe the candidate's experience installing and servicing low voltage electronics or devices.
  6. Does the candidate have any construction experience or experience running wires/conduit?
  7. Has the candidate worked in a customer-facing position or environment?
  8. Does the candidate have a clean background and driving record to your knowledge?

Locations: Boston, MA, Phoenix, AZ, Orange County, CA (70 mile radius)

Foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 we have been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.

Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions
and services that redefine industry standards.

Comprehensive healthcare benefits including medical, dental, and vision coverage;
Life/ADD/STD insurance;FSA/HSA options.
401(k) Plan with Employer Match
Generous Paid Time Off (PTO) policy
Observance of 11 paid company holidays
Remote work schedule

ESSENTIAL JOB FUNCTIONS;but not limited to:
Work under the supervision of the Field Services Manager and guidance of Field Services Engineer
Install, service, and troubleshoot the Company's Cart Containment and other systems
Perform Preventive Maintenance of the Company's Cart Containment and other systems
Complete any service and repair work orders, primarily within your assigned areas as they arise
Travel (up to 70%) to various areas of the country, with flexibility of working night and weekend shifts, to complete installation, service and maintenance of the Company's systems
Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues
Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient
Assistance in the training of Field Services Technicians, ASP, and Contractors
Take and follow through on directions and instructions while remaining customer focused
Adhere to the Company's standard operating procedures
Abiding commitment to Company's Core Values, Mission, and Vision
Utilization of installation and service scheduling systems and other service and expense tracking

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Ability to perform multiple tasks in a fast-paced environment;adaptable
Attention to details
Be highly organized and efficient
Ability to take directions and follow through on instructions
Ability to handle difficult customers with diplomacy, tact, and problem-solving
Have good oral and written communication skills
Have good leadership skills
Have experience working with Security Camera Systems, Point of Sales Systems, Electrical
Devices, and Wireless Devices
Have experience with dustless concrete cutting and asphalt
Have experience installing devices in a retail environment
Have experience running wires through walls and ceilings
Have experience troubleshooting and tuning electrical devices
Have experience bending and running conduit
Have experience using power tools and scissor lifts
Computer and other software proficiency in installation and service scheduling systems and
other service and expense tracking

Minimum 3+ years of experience directly related to the installation of devices in a retail
environment such as point of sale systems, alarm systems, or security camera systems
Minimum 2 years'experience in electrical and low voltage devices, concrete cutting, bending,
and running conduit, and running wires through walls and ceilings;and experience with power
tools and scissor lifts
Experience as general contractor or related fields are highly desirable
Strong communication and collaboration skills are a must to ensure cooperation and positive
Valid driver's license and clean driving record
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