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Field Service Technician- Raleigh, NC

Raleigh, NC 27703

Posted: 07/10/2024 Job Number: 22549811

Job Description

Looking for a Field Service Technician to cover Raleigh, NC (Gen. Territory).
Must have an active driver's license and their own reliable transportation.

The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers. Printer experience in troubleshooting and break-fix required. Large format printer experience and mechanical inclination desired. Will provide training but the desire and propensity for printer repair knowledge is required.

General FST responsibilities:
  • 40-hrs/week (on-call nights/weekends required).
  • Must be able to work overtime when required (limited OT with Manager approval beforehand).
  • Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
  • Provide quality customer support and relations through use of customer management skills and other Employees.
  • Diagnose machine performance problem.
    Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Installing and repairing Servers
  • Troubleshoot and installing in LAN-WAN environments
  • Provide some desk side technical support for hardware and software
  • Perform analysis to effectively identify potential problems to eliminate problems in the future
  • Maintain requisite technical competence to support the hardware and software
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
  • Taking appropriate actions to mitigate or eliminate hardware/software problems
  • Handle General Territory.
  • Perform applicable preventative maintenance, per OEM specifications


Required Skills:
  • A+ Certification, Vehicle, ability to travel overnight and pull after hours on-call
  • Standby and travel are a requirement, normally 150 mile radius
  • Needs mechanical abilities and printer skills as well as PC repair and software

Required Education
  • High school/College/Military/Tech School/IT course.

Required Years of Experience:
  • 2+ Years
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About Raleigh, NC

Ready to take your career to new heights? Explore our job opportunities in the vibrant area surrounding Raleigh, North Carolina. Known as the "City of Oaks," Raleigh boasts a rich tapestry of cultural experiences, including the North Carolina Museum of Art, Raleigh Little Theatre, and PNC Arena, home to the Carolina Hurricanes. Indulge in the region's renowned Southern cuisine, enjoy the bustling nightlife in downtown Raleigh, or bask in the natural beauty of William B. Umstead State Park. With a thriving job market, top-notch universities, and a diverse community, Raleigh is the perfect place to grow both personally and professionally. Dive into our listings and discover your next career adventure in this charming and dynamic region.

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