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HVAC/R Field Service Technician-Data Centers

Charlotte, NC 28202

Posted: 07/03/2024 Job Number: 22524105

Job Description


Position/Title: Field Service Technician
Type: Direct
Location(s): Northern VA / DC Area (3 openings) - Richmond, VA - Atlanta area, GA, and either Raleigh or Charlotte, NC

Work Schedule:
  • Day shift: Monday to Friday (No nights), Paid OT (as needed)
Work Setting: Client Sites/Onsite/In-Person/Field Service
# of Positions: 7

Our client is a privately owned, global manufacturer of highly efficient temperature and humidity management products and solutions. Our client engineers a full line of precision air conditioners, air handlers, ultrasonic humidifiers, desiccant dehumidifiers and custom solutions, specifically for industrial, commercial and mission critical applications.

Job Summary:
  • Must possess or be able to develop subject matter expertise of Precision Cooling and Ultrasonic Humidification products.
  • The technician must possess a strong aptitude to master new product technologies, electrical schematics, and product/controls integration.
  • Must reliably provide Factory Authorized Services including Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix and Client interface.
  • Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal and writing skills.
  • The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
Essential Duties:
  • Provide technical support via phone when not scheduled for service
  • Coordinate status of all service activity with Field Service Coordinators
  • Review in advance any technical information required for scheduled service
  • Minimize costs to the company from service and warranty transactions
  • Thoroughly document all service activity and promptly submit all reports
  • Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
  • Report all expenses accurately and promptly
  • Maintain vehicle inventory as necessary
  • Available for overtime and off hour assignments
  • Available for travel as assigned
  • Attend Product Training sessions as assigned
  • Other duties as assigned
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ideal Candidate Requirements:
  • 10 years (Required)
  • Journeyman License (Required)
  • EPA Type II (Required)
  • OSHA 10 (Required)
Education and Experience (Certificates, Licenses, Registrations):
  • High School Diploma and 1-2 years trade school education in HVAC/R and related areas
(Apprenticeship licenses can include NATE, RETA, HVAC Excellence;(Technicians have a 120-day grace period to recertify after their certification expiration date. After 120 days, technicians must take and pass all exams to re-establish their certification)
  • Must be in the process training to attain or currently hold a Journeyman's License for HVAC or equivalent license.
  • Journeyman/Master HVAC trade license
  • 7 years related experience in the HVAC/R industry .
  • Non-Licensed Journeyman/Master HVAC trade license, with at least 10 - 13+ years of commercial/industrial based HVAC/R experience) - Considered.
  • Type II EPA certification for the handling and reclamation of refrigerants.
  • Valid Driver's License with a good driving record.
  • OSHA10 Training
Language Skills:
  • Ability to read and follow written instructions.
  • Ability to speak effectively with employees of organization.
  • Ability to work from verbal instruction.
Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
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