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Order Entry Specialist

San Antonio, TX 78219

Posted: 01/24/2024 Job Number: 20605464

Job Description

Order Entry Specialist will manage all elements of order entry to ensure customer orders and production schedules are aligned to meet contractual delivery dates and optimize our extraordinary customer service. Must be resilient and adaptable in a fast-paced work environment with constant product updates and varying client needs on a national basis. Your pursuit of accuracy, commitment to excellence, and collaborative spirit with other departments to ensure correct and on-time shipping dates, are imperative skillsets that will drive your success!

Key Responsibilities:
  • Be the internal first point of contact for the customer after the sales order confirmation.
  • Liaise with customers, suppliers and internal departments regarding order related issues including order status, expediting requests, shipping requirements, and order prioritization.
  • Measure the overall performance of initial order commit date through the availability date and ensure discrepancies are identified and corrected.
  • Ensure backlog aging is tracked and any critical issues are identified and reviewed with a focus on both the solution and customer communication.
  • Track order cancellations, changes, delays, and any associated cost recovery.
Required Education, Experience & Skills:
  • Associates Degree in similar discipline
  • Minimum one (1) year of relevant experience
  • Strong Analytical skills
  • Excellent digital literacy (Microsoft Word, Excel, etc.),
  • Ability to work with detail, proven math skills
  • Excellent written, verbal, and interpersonal skills
  • Ability to comprehend technical details and technical literacy
  • Legal authorization to work in the United States

Preferred Education, Experience & Skills:
  • Bachelor's Degree highly preferred
  • Knowledge and experience in light industrial manufacturing
  • Infor (ERP) experience
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