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Shipping Coordinator

San Antonio, TX 78223

Posted: 02/27/2024 Job Number: 21398880

Job Description

Shipping Coordinator

DEFINITION:
  • Will verify and keep records on incoming and outgoing shipments, oversees orders;which includes assembling, addressing, stamping, and shipping merchandise or material;that leave the company and are responsible for the timely and safe delivery to the clients while making all necessary transportation arrangements;receiving, unpacking, verifying and recording incoming merchandise or material;and successfully prepare quality items in a timely manner following the Company's rules and guidelines.
ESSENTIAL JOB FUNCTIONS:
  • Respond to customers or shippers’questions or complaints
  • Handles all claims and queries with suppliers, freight companies and custom brokers
  • Communicates with others to ensure shipping related problems are resolved
  • Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to the correct location.
  • Notifies and/or delivers incoming product to end user
  • Manage all outbound shipments
  • Manage the packaging materials inventories
  • Package product to be shipped;pack, seal, label, and affix postage to prepare materials for shipping, using work devices
  • Verify material being packaged by examining contents and comparing with records, such as acknowledgements, invoices, or orders, to verify accuracy of incoming and outgoing shipment
  • Prepare merchandise to be returned to suppliers or delivered to customers
  • Arrange transportation services
  • UPS/FedEx software is to be used effectively and understood for summary reporting on request
  • Distribute documentation, including transfer of all original documents to the appropriate end user
  • Negotiate rates with suppliers such as carriers, operators and insurance companies to ensure the required profit margins, as directed by the company, are achieved
  • Prepare quotes for customers which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport
  • Liaise with accounts for preparation of invoices ensuring shipping costs are calculated accurately and passed onto customer.
  • Communicates and follows up on discrepancies with suppliers, publishers, freight companies, custom brokers.
  • Ensures that merchandise is processed, including labeling and pricing, and forwarded to appropriate sales and storage areas
  • Prepares activity report to manager regarding the operations of the area.
  • Ensures all relevant files are maintained and organized
  • Monitor shipments (Airfreight, Sea freight)
  • Enter shipment information into EPICOR
  • Prepare documents, such as work orders and labels, bill of lading, and shipping orders to route materials
  • Assist with clerical work, such as typing, filing and making copies upon request and other assigned tasks as designated by management.
  • Perform general housekeeping, maintenance and organization of the packaging, inventory and office areas
  • Hands-on cleaning and maintenance along with organization and interpersonal skills to coordinate with other departments
KNOWLEDGE, SKILL AND ABILITIES:
  • Arrive at the workstation and be ready to work by the start of each work shift
  • Ability to work flexible and overtime hours as needed
  • Ability to complete assigned tasks on time
  • Possess a "roll up your sleeves”positive attitude and maintain self-discipline
  • Work independently and as a team player
  • Be consistent and effective
  • Double check own work for accuracy
  • Ability to retain job related information
  • Be willing and able to learn new things within a reasonable timeframe
  • Ability to be willing and flexible to help where assistance is required
  • Ability to multi-task and manage daily operation
  • Ability to present information in a clear and concise manner
  • Possess strong negotiation skills with the ability to influence others
  • Ability to work well with others and provide excellent customer service
  • Ability to locate and solve problems
  • Possess great communication, organizational and time management skills

REPORTS TO:
  • Supervisor
  • Manager

JOB REQUIREMENTS:
  • High school diploma or GED
  • Ability to read and write legible English
  • Perform basic math
  • Read and follow simple instructions
  • Possesses excellent communication and interpersonal skills both written and verbal
  • Possess good reasoning skills
  • Be able to analyze data and prepare reports reflecting findings
  • Advise on strategic direction in relation to your role
  • Demonstrate strong computer skills
  • Must be able to interact with varying levels of people
 
ACCEPTABLE EXPERIENCE SUBSTITUTION:
  • Job experience of at least two years
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