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Supply Chain Customer Service Representative

Pittsburgh, PA 15275

Posted: 05/08/2024 Job Number: 22149820

Job Description

P-CSD-01

Pricing Customer Service Representative

Job Description:
The contractor would be tasked with working with the Pittsburgh Envalior customer service team to support the CSR function with two other customer service representatives based in Pittsburgh. Main activities would include monitoring price updates, following up with account management on miss pricing and following up on orders not shipped on time.

Requirements for the position are as follows:
  • High school diploma or equivalent;college degree preferred
  • Proficiency in Microsoft Office suite
  • SAP experience highly preferred
  • Proven customer support experience or experience in a similar role
  • Strong phone contact handling skills and active listening
  • Excellent communication and interpersonal skills
  • Ability to multitask, prioritize, and manage time efficiently
  • Ability to adapt and work in a fast-paced environment
  • Positive attitude, empathy, and patience when dealing with customers and key internal stakeholders

Skills/Experience:
  • BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred. Equivalent business or industry experience will be considered.
  • Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
  • The position requires strong organizational, communication and time management skills.
  • Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
  • Ability to quickly grasp general business and market information as well as related technical information regarding the Company's products to serve as a department resource.
  • International logistics operations experience and knowledge of export compliance regulations are a plus.

 
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