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Technican/Customer Service Engineer

Los Angeles, CA

Posted: 06/20/2024 Job Number: 22439356

Job Description

Length: 6-8 weeks+
Schedule: Sunday-Thursday 6 am to 3 pm
Travel: Some travel to other airports may be required
Special Requirements (Security Clearance): TSA
Essential Position Requirements: Airport

The Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

General responsibilities:
  • 40-hrs/week (on-call nights/weekends required).
  • Must be able to work overtime when required (limited OT with Manager approval beforehand).
  • Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
  • Must have valid driver's license and reliable transportation.
  • Provide quality customer and relations through use of customer management skills and other D1Employees.
  • Diagnose machine performance problem.
  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Installing and repairing Servers
  • Troubleshoot and installing in LAN-WAN environments
  • Provide some desk side technical support for hardware and software
  • Perform analysis to effectively identify potential problems to eliminate problems in the future
  • Maintain requisite technical competence to support the hardware and software
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
  • Taking appropriate actions to mitigate or eliminate hardware/software problems
  • Perform applicable preventative maintenance, per OEM specifications


Required Skills:
  • A+, Vehicle
  • Standby and travel (if needed).
  • Candidates must be fully vaccinated (Covid).
  • Tech must have valid driver's license and reliable transportation.

Required Education:
  • High school/College/Military/Tech School/IT course.

Required Years of Experience:
  • 2 years technician

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable State and local laws including the City of Los Angeles’Fair Chance Initiative for Hiring Ordinance. 
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